Privacy Policy
Privacy Policy | AU Cloud Tours Pvt. Ltd.
Introduction
At AU Cloud Tours Pvt. Ltd., your trust matters.
When you share your details with us, you are not just filling a form. You are trusting us.
with your personal information to plan your travel properly.
This Privacy Policy explains:
- What information we collect
- Why we collect it
- How we use and protect it
We keep it simple. No complicated legal language. Just clarity. By using our services, you agree to this policy.
Information We Collect
To plan your trip smoothly, we collect basic and necessary information.
Personal Information
This may include:
- Name
- Phone number
- Email address
- Travel details (dates, destinations, number of travelers)
- ID proof (for permits in Sikkim, Bhutan, etc.)
- Emergency contact details
We only collect what is required for travel planning.
Additional Information (If Required)
In some cases, we may also collect:
- Special requests (meal preference, room type)
- Health-related information (only if relevant for travel safety)
- Age details (for child policy and bookings)
This helps us plan better and avoid issues during your trip.
How We Collect Information
We collect your information through:
- Phone calls
- WhatsApp conversations
- Website forms
- Email communication
- Direct interaction
Most of our bookings happen through conversation, not automated systems. So information is shared naturally during planning.
How We Use Your Information
Your information is used only for travel-related purposes.
Primary Use
- Booking hotels
- Arranging transport
- Processing permits
- Creating your itinerary
- Coordinating your trip
Communication
- Sharing booking details
- Providing updates
- Responding to your queries
We do not use your information for unnecessary communication.
Information Sharing
To complete your trip, some information needs to be shared.
Shared With
- Hotels (for reservation and check-in)
- Drivers or transport providers
- Local authorities (for permits)
Only relevant details are shared.
What We Do NOT Do
- We do not sell your data
- We do not share your details for marketing by third parties
- We do not misuse your contact information
Your data stays within the scope of your trip.
Payment Information
We do not store sensitive payment details like card numbers.
Payments are handled through:
- Bank transfer
- UPI
- Approved payment methods
Your financial information remains secure within your chosen payment method.
Data Storage and Security
We take reasonable steps to keep your information safe.
- Data is stored securely
- Access is limited
- Only required team members handle it
We do not keep unnecessary data for longer than needed.
Your Rights
You have full control over your information.
You can:
- Request correction of incorrect details
- Ask us to update your information
- Request deletion of your data (after trip completion)
If you want any changes, just contact us.
Use of Photos and Testimonials
Sometimes travelers share:
- Photos
- Feedback
- Reviews
We may use them for:
- Website
- Social media
- Testimonials
But only with permission.
We respect your privacy.
Cookies and Website Use
If you visit our website, basic data like page visits may be collected to improve user experience.
This does not include personal identification unless you submit a form.
Third-Party Links
Our website or communication may include links to:
- Hotels
- Destination information
- External services
We are not responsible for their privacy practices.
Children's Privacy
We collect child information only for booking purposes.
This includes:
Age (for pricing and arrangements)
We do not collect or use children's data for any other purpose.
Policy Updates
This Privacy Policy may be updated when required.
The latest version will always be available on our website.
Contact for Privacy Concerns
If you have any questions about your data:
AU Cloud Tours Pvt. Ltd.
Siliguri, West Bengal
Phone / WhatsApp: +91 9733330531
We keep things simple.
Your information is used only to plan your trip better. Nothing more. Nothing hidden.